TRAVEL AGENT SERVICES
LEARN MORE ABOUT HOW CASTO CAN HELP YOUR TRAVEL AGENCY TAKE SERVICE TO THE NEXT LEVEL.
We offer both corporate travel and concierge agent services.
With over 10 years of experience, our Corporate Travel Consultants provide high-quality customer service while ensuring travel policy compliance, 24 hours a day, 7 days a week.
Our Concierge Agents are highly trained and skilled in the travel industry. They will ensure your travel needs are uniquely detailed to your specifications.
Telephone Support
Calls for travel arrangements to the home agency are answered and fulfilled by fulfillment center (FC) agents. Air, hotel and car reservations, as well as ticket issuance, are processed in the home agency’s name, arc number and ticketing pseudo.
Email Support
Traveler email inquiries and requests sent to the home agency, are responded to and fulfilled by FC agents.
Chat / SMS Support
Traveler sends booking inquiries using the home agency’s chat or text messaging platform and our agents will respond accordingly.
Casto continues to provide steady and reliable services to meet all our travel needs. Their 24/7 hotline is a value added service that continues to eliminate service gaps and my travel agent point person is a star! Her attention to details and prompt action to my varied requests helps me make my job easier. I’m a fan!
-Jocy Arcilla, Executive Assistant
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If you’re interested in job opportunities, please click here to find our job openings.